Frequently Asked Questions
SafeRide® is a mobile app that is installed on the Driver’s phone. It identifies your car using its Bluetooth radio and then locks your phone when you begin to drive.
The phone's audio will be set to mute and access to the screen and buttons will be blocked. The phone will still be operational even though you cannot access it - messages and missed calls will be waiting for you when you arrive. When you arrive, your phone will unlock after a short delay of 30 seconds - this prevents your phone from unlocking at normal traffic stops. No checking messages at the light!
On your iPhone, the screen will simply go dark when you begin to drive. Any attempt to open the screen will bring you to your iOS Lock Screen, if enabled. Any further attempt to unlock the screen, will cause the screen to go dark again.
Android users will see a SafeRide® Lock Screen that they will not be able to bypass.
Not every car has Bluetooth built-in. No problem. You can use any Bluetooth device meant for the car, including aftermarket hands-free or GPS units. If you don’t have a device like this, we recommend this inexpensive Bluetooth-enabled USB charger (http://amzn.to/2ua0j2n).
Yes, SafeRide® allows you to continue to use your existing hands-free systems, whether through your dash or an aftermarket system. You can also use Siri on your iPhone and Google Voice for your Android to interact with your phone hands-free, if you have enabled this feature.
Android users – Yes. Click on gear icon, click Preferences, click Approved Apps, and select desired navigation app from list. Once added, unmute if you want to hear directions. To use while driving, enter address and begin navigating before you drive. If you need to access the maps once the phone is locked, there will be an Icon for the app you have allowed on the bottom of the lock screen.
iOS users – Yes. Before you begin to drive, open your preferred navigation app, set your destination and being navigating. You will be able to hear the audio of your route guidance as you drive, even when the phone is locked. Depending on the navigation app chosen, you may also be able to see the turn-by-turn instructions on the iOS lock screen. This works best with Apple Maps.
The SafeRide® App provides a passenger mode for those instances when you are a passenger in your own car. Before your trip, open the SafeRide® App and select Passenger Mode. For your next ride the phone will remain unlocked. Following that one ride, SafeRide® will revert to normal mode.
If you have already started driving and your phone is locked, you can still access Passenger Mode. On your Android device, simply tap Passenger Mode on the SafeRide® Lock Screen. iPhone users will need to swipe right on the SafeRide® notification that appears to open the SafeRide® App, then tap Passenger Mode. iPhone users may also use Siri to open the SafeRide® App while the phone is locked.
If you need to make an emergency call (limited to emergency services only) you can tap Emergency Call from the Lock Screen in Android. For iPhone users, you will need to swipe right on the SafeRide® notification that appears on your iPhone when locked. After opening the SafeRide® App, tap Emergency Call. iPhone users may also use Siri to open SafeRide®, and then tap Emergency Call.
SafeRide® was designed with the teen driver (and the concerned parent) in mind. There are many safeguards working within the app to prevent its misuse. Furthermore, alerts can be set to let you know when SafeRide® is not being used correctly.
You may also Login to your SafeRide® Dashboard, where you are able to confirm the status of your child's SafeRide® App. You will also be able to see an indication if your child is currently driving.
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